1. Overview & Acceptance of Terms
These Terms & Conditions govern your access to the ELIM® One Grain storefront and your purchase of ELIM® One Grain Collagen Duo products. By browsing this storefront or completing an order through our checkout, you agree to be bound by these Terms & Conditions and our Privacy Policy.
Products offered on this storefront are sold exclusively for personal, non-commercial household use and may not be purchased for unauthorized resale or redistribution.
2. Cosmetic Product & Intended Use
ELIM® One Grain Collagen Duo is a topical facial cosmetic system comprising Vial A (freeze-dried hydrolyzed collagen powder) and Vial B (activator serum formulated with hyaluronic acid, peptides, and Anthemis nobilis chamomile flower), intended to be combined at the moment of application.
For external use only. Avoid direct contact with eyes, mucous membranes, or broken skin. As with any concentrated cosmetic product, apply a small patch test along the inner forearm or jawline 24 hours before full facial use, and discontinue use immediately if redness or irritation develops.
Statements on this storefront have not been evaluated by the United States Food and Drug Administration. ELIM® One Grain Collagen Duo is a cosmetic product and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual appearance results vary.
3. Orders, Pricing & Promotions
All prices are displayed and charged in United States Dollars (USD). Supply options include the 1-month supply (5 dual-vial treatments), 2-month supply (10 dual-vial treatments), and 3-month supply (15 dual-vial treatments), available as either a one-time purchase or a recurring subscription.
Order totals, multi-month savings, and eligible promotion codes are verified server-side prior to creating your Stripe Checkout session. Applicable state or local sales taxes, where required by law, are calculated and itemized before you authorize payment. We reserve the right to decline or cancel orders affected by pricing errors, suspected payment fraud, or inventory constraints, issuing a full refund for any captured amount.
4. Auto-Renewing Subscriptions & Cancellation
When you select Subscribe and save at checkout, you authorize recurring charges and automatic shipments at the billing cadence corresponding to your chosen supply — every 1 month, every 2 months, or every 3 months — at the discounted subscription rate displayed at checkout, until you cancel.
You may manage your payment method, review upcoming renewal dates, or cancel your subscription at any time before your next scheduled billing date through our self-serve Stripe Customer Portal at Manage subscription. Cancellations take effect at the end of the current paid billing period with zero cancellation fees; orders that have already billed and entered fulfillment prior to cancellation will be delivered as scheduled.
5. Shipping & Delivery
Orders currently ship exclusively to valid street and postal addresses within the United States. Every one-time and subscription order includes Free US Standard Shipping, with typical transit times of 2 to 5 business days following order confirmation.
Delivery estimates reflect carrier transit windows and are not guaranteed against weather disruptions or carrier delays. Risk of loss transfers upon confirmed carrier delivery to the shipping address entered during checkout.
6. Returns, Exchanges & Damaged Shipments
Unopened ELIM® One Grain Collagen Duo boxes in their original, factory-sealed condition may be returned within 30 days of delivery for a refund to the original payment method. Because each treatment relies on sterile-style dual-vial separation prior to activation, opened boxes or unsealed individual vials cannot be returned except in the event of a manufacturing defect.
If your shipment arrives with cracked glass vials, broken crimp seals, or transit damage, retain the packaging and contact support through the details on your Stripe receipt within 7 days of delivery for a complimentary replacement shipment.
7. Intellectual Property
All trademarks, service marks, trade dress, product names (including ELIM® and ONE GRAIN), studio photography, interactive 3D vial geometry, shaders, illustrations, and editorial copy on this storefront are the property of ELIM® or its licensors and are protected by applicable copyright and trademark laws. Nothing in these Terms grants any license to reproduce, distribute, or create derivative works without prior written permission.
8. Disclaimer of Warranties & Limitation of Liability
Except as expressly stated in our 30-day return and damaged-shipment policy, this storefront and all products are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law, without implied warranties of merchantability or fitness for a particular purpose.
To the maximum extent permitted by law, ELIM® shall not be liable for indirect, incidental, special, or consequential damages arising out of your use of this storefront or any product purchased through it, and our aggregate liability for any claim relating to an order shall not exceed the amount you paid for the specific order giving rise to the claim.
9. Changes to These Terms
We may revise these Terms & Conditions periodically to reflect operational, regulatory, or product updates. Updated Terms will be posted at this URL with a revised effective date and apply to orders placed on or after that date.